At Colombian's Best , transparency and excellence are at the heart of our relationship with every collector. If you wish to submit a formal request, this direct channel guarantees that your case will be evaluated with the utmost priority, confidentiality, and technical rigor by our management team.
In accordance with current legislation in Colombia, we will provide a formal response to your request within a maximum period of fifteen (15) business days, starting from the business day following the filing of this form.
What types of applications can you file here?
Request: A respectful request to obtain information or copies of documents related to our pieces.
Complaint: Expression of dissatisfaction regarding the service received or the contact channels of our showroom.
Complaint: An expression of dissatisfaction directly related to the characteristics, authenticity, or technical specifications of a gemstone.
Suggestion: A proposal focused on improving our services or the exclusive personalized negotiation experience.